hdb88 Privacy Policy

hdb88 is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy tells you what kind of information hdb88 collects, how that information is used, who it is shared with, and what measures we take to protect your information.

This policy applies to the hdb88.cam website and all related services. By using our platform, you are considered to have given your consent to this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services.

We may update this Privacy Policy from time to time. We will notify you appropriately of any significant changes.

hdb88 collects various types of information to provide its services. We collect this information either directly from you or automatically through your activity on our platform.

1.1 Information You Provide Directly

During account registration and use, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and username
• Mobile number
• Residential address
• National ID card or passport details (for KYC verification)
• Financial transaction information (bKash, Nagad, Rocket, Upay account numbers)
• Any information you voluntarily provide when submitting a support request

1.2 Automatically Collected Information

When you use our platform, we automatically collect certain technical information:

• IP address and device identity
• Browser type and version
• Operating system and device model
• Time and duration of site usage
• Pages visited and links clicked
• Information obtained from cookies and similar tracking technologies
• Login session information and security logs

1.3 Information Received from Third Parties

In some cases we may also receive information from third-party sources, such as payment processors or identity verification service providers — but only the information necessary for the proper operation of our services.

hdb88 uses collected information for the following legitimate purposes:

2.1 Account Management and Service Delivery

• Creating, verifying, and maintaining your account
• Processing deposits and withdrawals
• Managing bonuses and promotional offers
• Storing gaming history and transaction records

2.2 Security and Fraud Prevention

• Detecting unauthorised account access
• Monitoring suspicious transactions
• Preventing money laundering and fraud (in accordance with AML policies)
• Verifying user age and identity

2.3 Customer Service Improvement

• Resolving your enquiries and complaints
• Providing support via live chat and email
• Improving platform performance and user experience

2.4 Fulfilling Legal Obligations

Under applicable laws and regulations, hdb88 is required to maintain certain records and submit reports to authorities. Your information may be used to fulfil these legal obligations.

hdb88 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

We work with trusted third parties who carry out specific functions on our behalf, such as payment processing, identity verification, and technical support. These partners will only receive the information necessary to provide their services and they operate under strict confidentiality agreements.

3.2 Legal Obligations

We may disclose information in accordance with court orders, lawful requests from investigative authorities, or requirements under applicable law. In such cases, only the minimum necessary information will be provided.

3.3 With Your Consent

For any purpose beyond those stated above, we will obtain your explicit consent before sharing your information.

hdb88 uses cookies and similar technologies to operate the website properly and to improve user experience.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. The site cannot function properly without these.
• Performance Cookies: Used to understand which pages are visited most and to analyse site performance.
• Preference Cookies: Used to remember your language preference and other personal settings.

4.2 Cookie Controls

You can disable cookies by changing your browser settings. Please note that disabling essential cookies may cause some site features to not work properly.

hdb88 takes industry-standard technical and organisational measures to protect your personal and financial information.

5.1 Technical Security

• SSL (Secure Socket Layer) encryption — all data transfers are secured
• Advanced encryption technology used for data storage
• Firewall and intrusion detection systems
• Regular security testing and vulnerability assessments
• Secure and encrypted password storage

5.2 Organisational Security

• Only authorised staff have access to personal information
• All staff receive privacy-related training
• A defined plan for responding to security incidents
• Regular internal security audits

While we take the highest security measures, it is not possible to guarantee complete security on the internet. Keeping your account password confidential and logging out of unused accounts is your own responsibility.

hdb88 retains your information only for as long as it is necessary or required to be kept under legal obligations.

• Active account data: for the full duration that the account remains active.
• Even after account closure: financial records and KYC documents are retained for a minimum of 5 years (as required by law).
• Customer service records: up to 2 years from the date of last contact.
• Security logs: typically retained for up to 12 months.

After the retention period ends, data is securely deleted or anonymised.

As a user of hdb88, you have the following rights over your own information:

7.1 Right to Access Information

You may request at any time to know what information we hold about you. We will provide that information to you within a reasonable time.

7.2 Right to Correct Information

If there is any error in your stored information, you may contact us to request a correction.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

7.4 Right to Restrict Processing

In some cases you may ask us to restrict the processing of your information, for example when you are disputing the accuracy of the information.

7.5 How to Exercise Your Rights

To exercise any of the above rights, please contact us by email. We will verify your identity and process the request as quickly as possible.

hdb88's services are for persons aged 21 and over only. We do not intentionally collect any personal information from minors.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information.

If a parent or guardian discovers that their minor child has registered on our site, please contact us immediately.

The hdb88 platform may include third-party services such as payment gateways or game providers. These third parties have their own privacy policies and hdb88 is not responsible for their methods of collecting and using information.

During payment processing, service providers such as bKash, Nagad, Rocket, and Upay will have their own access to your financial information, which is governed by their own privacy policies.

hdb88 reserves the right to change or update this Privacy Policy at any time. Before any significant change takes effect, we will:

• Publish a notice on our website
• Send a notification to your registered email address
• Update the "Last Updated" date on this page

Continuing to use the platform after a change is made will be considered as your agreement to the updated policy. If you do not agree to the new policy, you may contact us to close your account.

If you have any questions, concerns, or any requests regarding your information in relation to this Privacy Policy, please contact us:

Related Policies

The following pages are directly related to your experience using hdb88:

• Terms and Conditions — Full terms of service
• Responsible Gaming — Safe gaming guidelines
• FAQ — Common Questions & Answers
• About Us — Learn more about hdb88